Measuring Our Success, Meeting and Exceeding Expectations
Presbyterian/St. Luke’s Medical Center surveys patients each month on how they perceive our quality of care as part of a program called Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). HCAHPS is a national, standardized and publicly reported survey of patient perspectives on their hospital care. Our goal is to provide such high quality care that patients will respond that their care “Always” met or exceeded their expectations on 18 different measurements.