Looking to obtain a copy of your medical records?

Access Your Medical Records Online

MyHealthOne Portal:

MyHealthOne consolidates many common tasks into one secure, easy-to-use online patient portal. It gives you access to most of your medical records on your desktop computer, laptop, tablet or smartphone 24 hours a day.

*Note that some Medical Records may not be available in the MyHealthOne Portal. Please read below for directions on how to request copies of these records, if needed.

Request Copies of Your Medical Records

You can obtain a paper copy of your medical records from Presbyterian/St. Luke’s Medical Center and/or Rocky Mountain Hospital for Children through our records partner CIOX. In order to request your medical record, download and complete a medical records release form, and then send to the address below, fax to the patient fax line, or email to the email address provided below.

Download Medical Records Request Form

Descar Formulario de Autorización Médica

ATTN: CIOX Release of Information
7300 Beaufont Spring Drive - Boulders VIII- Parallon
Richmond, VA 23225

Phone: 303-584-8201
Patient fax line: 855-330-4290
E-mail: RICHSC.PHI@cioxhealth.com

Operating Hours:
8 a.m. – 4:30 p.m. (MST)
*CIOX manages medical record requests for all HealthONE Hospitals

Additional Information

For billing requests or billing records, please call 804-267-4000.

Your medical records request will be filled within 7-10 business days, and we will inform you if we experience an unexpected delay. *Please note after the request is filled, delivery to your address may vary due to postal delivery times.

If you choose to receive your records by email, you should receive them much sooner.

Fees or charges may apply, but we will notify you of any applicable fees before we process your request.

Birth and Death Certificates

Certified birth and death certificates are processed and purchased through the Colorado Department of Public Health and Environment (CDPHE).

Vital Records Section
4300 Cherry Creek Drive South
Denver, CO 80246-1530

Phone (inquiries only): 303-692-2200

Email: vital.records@state.co.us

*If you need to contact our facility birth certificate representative, please call 303-839-7211.