Patient Support Services at Presbyterian/St. Luke's Medical Center
Presbyterian/St. Luke’s Medical Center and Rocky Mountain Hospital for Children are excited to offer Stratus, a new interpreting service for patients starting December 9th. Video conferencing is available for 17 of the most popular languages including American Sign Language (ASL), Spanish, Mandarin, Cantonese, Vietnamese, Korean, Russian, Arabic, Somali, Nepali, Portuguese, Polish, Haitian Creole, French, Hmong, Bosnian and Burmese via iPad. Additionally, you have access to 190 languages via audio.
Benefits of this service:
- Translations are immediate. No need to wait lengthy periods for a translator. Available 24 hours a day. Brought right to bedside.
- White board feature allows patients to read in native language while listening.
- Private, secure and HIPAA/ADA compliant.
- Interpreting team is highly qualified meeting a stringent set of requirements.
- Three way calling feature allowing patients to contact family members while remaining on the call.
Our patient representative is available to help with any problem that you or your family may have during your hospital stay. Simply ask your nurse or the hospital manager to have our patient representative call you. Or, you can contact the patient representative directly by calling 303-839-6223 Monday-Friday from 8 a.m. to 4:30 p.m. A Nursing Supervisor may be contacted after hours or on weekends by calling 303-839-6000 for the operator.
Social Workers/Case Managers
At Presbyterian/St. Luke's Medical Center, case managers are an important part of your care team. Case managers provide:
- Emotional support to individuals and families
- Case coordination, consultation and discharge planning
- Crisis intervention
- Help with adjustment to illness, hospitalization and outpatient care
- Child advocacy and protection
- Referrals for financial problems related to the medical situation
- Information on hospital and community resources
Spiritual Care Services are available to support you, your family and those close to you as you find and use strength within your personal system of faith, culture and belief. Upon request, a chaplain is available 24 hours a day to visit a patient's room or offer family support. There also is a nondenominational chapel that is open 24/7, which is located on the 2nd floor near the "B" tower.