Visitors/Visiting Policy: Presence and Participation of Families and Other Partners in Care [Adult]

Purpose

To provide guidelines regarding the presence and participation of families and other partners in care. Presbyterian/St. Luke's Medical Center promotes and supports a patient and family-centered approach to care.

Scope

All adult inpatient units excluding Mom/Baby, Labor & Delivery (which have separate policies) and Cancer Care areas (see P/SLMC Policy - Standards of Practice-Oncology/Nursing Standards of Practice Inpatient-BMT)

Policy

Presbyterian St. Luke's Medical Center recognizes the importance of family, spouses/life partners/domestic partners, friends and other visitors in the care process of patients. We adopt and affirm as policy the following visitation rights of patients/clients who receive services from our facilities:
  • To be informed of their visitation rights, including any clinical restriction or limitation of their visitation rights
  • To designate visitors, including but not limited to a spouse/life partner, a domestic partner (including same sex), family members, and friends. These visitors will not be restricted or otherwise denied visitation privileges on the basis of age, race, color, national origin, religion, gender, gender identity, gender expression, sexual orientation or disability. All visitors will enjoy full and equal visitation privileges consistent with any clinically necessary or other reasonable restriction or limitation that facilities may need to place on such rights
  • To receive visits from one's attorney, physician or clergy person at any reasonable time
  • To speak privately with anyone he/she wishes (subject to hospital visiting regulations) unless a physician does not think it is medically advised
  • To refuse visitors
  • Media representatives and photographers must contact the hospital spokesperson for access to the hospital

Procedure

  1. Visiting hours are 24 hours per day, 7 days a week, according to patient preference
  2. All visitors accessing the hospital after 8:00 PM should enter via the Emergency Department entrance at 19th and High Street. The Security Department maintains records of all visitors.
  3. All hospital staff and clinicians will encourage families and other partners in care to be involved and supportive of the patient according to the patient's preference to include safety, comfort, medical and psychological well-being.
  4. It may be necessary to restrict visitors as a component of patient care. Examples of reasons for restricting visitors include, but are not limited to, injury prevention, deterioration in the patient's condition, damage to the environment, negatively impacting patient care, or infringement on the rights of others. The patient's desires and care needs shall be considered by the professional staff in determining the number, length and frequency of visits.
    • The health care provider shall educate the patient, family and significant others of visitation rules and regulations regarding the possibility of limited visitation.
    • Disruptive behavior and unsafe practices are not acceptable; these situations, while usually rare, will be addressed directly and promptly.
    • Children under the age of 14 must have a parent or guardian present, other than the patient, while visiting.
    • It is the discretion of the P/SLMC departmental staff to limit visitation at any time regarding the patient's safety and wellbeing.
  5. All partners in care, and any guest of a patient, must be free of communicable diseases and must observe the hospitals' infection control policies.